Return and Refund Policy
Last updated: December 20, 2021
Thank you for shopping at Raketa Cycling Components.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hubs and sprockets LLC, 24th line VO, 3-7, St. Petersburg, 199106, Russia.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Raketa Cycling Components, accessible from http://russianraketa.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: firstname.lastname@example.org
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Please note: We accept the order cancellation for custom-made goods only within the first 24 hours. This includes any custom engraved or custom anodized parts, as well as hubs with low spoke counts (16h, 18h, 20h rear etc.) and non-standard patterns, as well as chainrings of non-standard sizes. If the buyer insists on refund, We reserve the right to charge 100% restocking fee and only refund the shipping cost.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized (for example, custom anodizing and custom engraving services).
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
24th line VO, 3-7
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Returns of defective goods
We have the 100% quality control on all stages of production, so this situation is highly unlikely. However, our payment provider forced us to add this information to our website.
If you feel you have received a faulty or defective product, please email us at email@example.com for further instructions. Only products purchased on Russianraketa.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit. Costs to return items to Raketa Cycling Components are the responsibility of the customer.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org